Effective Date: October 23, 2026

At Castalia Collections (“we,” “us,” or “our”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, use our design services, contact us, or subscribe to SMS (text message) communications.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Phone number and mobile phone number

• Email address

• Mailing and billing address

• Payment and transaction details

• Information provided when requesting design services, scheduling appointments, placing orders, or submitting inquiries

SMS and Mobile Information

• Mobile phone number voluntarily provided for SMS communications

• SMS messaging preferences

• SMS opt-in consent and subscription status

• SMS communication history and opt-out requests

Website and Usage Information

• IP address

• Browser type and device information

• Pages visited and website interactions

• Interests, preferences, and browsing behavior

• Cookie and website analytics data

We collect information directly from you through website forms, customer inquiries, appointments, purchases, and voluntary communication subscriptions. Certain technical and usage information may be collected automatically when you visit our website.

2. How We Use Your Information

Your information may be used to:

• Provide design services, product information, and project updates.

• Process orders, payments, and customer requests.

• Send order and appointment confirmations.

• Respond to customer service inquiries.

• Send promotions, design tips, announcements, and other updates via SMS or email when you have opted in.

• Improve our website, products, services, and customer experience.

• Understand customer preferences and interests.

• Conduct surveys and market research.

• Personalize website experiences and content.

• Maintain business records, website security, and compliance with legal obligations.

We do not use your mobile phone number to send promotional SMS messages without the appropriate consent.

3. SMS Communication Policy

By voluntarily opting in to receive SMS communications from Castalia Collections, you agree to the following terms:

Opt-In and Consent

You may opt in to SMS communications by providing your mobile phone number through our website or at point-of-sale and selecting the designated, unchecked SMS consent checkbox.

Where required, consent for marketing messages will be collected separately from consent for transactional or service-related messages.

SMS consent is voluntary and is not a condition of purchasing goods or services.

When signing up through our website, the SMS opt-in form will include an accessible link to this Privacy Policy so that users can review how their personal information is collected, used, and protected before subscribing.

Types of SMS Messages

Depending on your communication preferences and consent, you may receive:

• Appointment confirmations and reminders

• Project and order updates

• Customer service messages

• Promotional offers and announcements

• Design tips, events, and company updates

Message Frequency

You may receive up to 4 messages per month, depending on your engagement and communication preferences.

Help Instructions

For assistance, reply HELP to any SMS message or contact Castalia Collections at:

Phone: 786-983-9286

Email: [email protected]

Opt-Out Instructions

You may opt out of receiving SMS communications at any time by replying STOP to any message.

Upon receiving your opt-out request, we will unsubscribe you from the applicable SMS program. You may receive one final confirmation message. No additional SMS messages will be sent under that subscription unless you voluntarily opt in again.

You may also request to stop receiving SMS messages by contacting us directly.

Message and Data Rates

Message and data rates may apply. Your wireless carrier may charge fees based on your mobile service plan.

SMS Privacy and Non-Sharing Statement

Castalia Collections does not sell, rent, share, or distribute mobile phone contact information to third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All information-sharing categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own marketing or promotional activities.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

We may use authorized messaging service providers to deliver communications on our behalf. Such providers may process mobile information only as necessary to deliver our messages and are not authorized to use SMS consent information for independent marketing activities.

SMS subscribers may withdraw their consent at any time using the opt-out instructions above.

4. Sharing Your Information

Castalia Collections does not sell or rent your personal information.

We may disclose information to trusted service providers only when reasonably necessary to:

• Fulfill orders and deliver requested services.

• Process payments and transactions.

• Schedule appointments and manage projects.

• Provide customer support and authorized communications.

• Maintain and improve website functionality and security.

• Comply with applicable laws and lawful legal requests.

Service providers are expected to maintain appropriate safeguards and use information solely for authorized business purposes.

Mobile phone numbers, SMS opt-in records, and text messaging consent information will not be sold, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

Our use of service providers to transmit authorized messages does not permit them to independently market to our subscribers.

5. Your Privacy Rights and Choices

Subject to applicable law, you may:

• Request access to personal information we maintain about you.

• Update or correct inaccurate personal information.

• Opt out of promotional emails at any time.

• Opt out of SMS communications by replying STOP.

• Withdraw previously provided marketing consent.

• Request deletion of your personal information, subject to legal retention requirements.

• Restrict certain optional information collection or website tracking through your browser settings.

To submit a privacy request or update your communication preferences, email [email protected] or call 786-983-9286.

We will handle privacy requests in accordance with applicable laws.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality, analyze user behavior, and customize the browsing experience.

Cookies may help us:

• Understand website traffic and visitor interactions.

• Identify frequently visited pages.

• Remember user preferences.

• Improve website navigation and performance.

• Personalize content based on interests and preferences.

Information collected through cookies may be used for website analytics and statistical reporting.

Cookies do not provide us with control over your computer or allow unrestricted access to information stored on your device.

You can manage or disable cookies through your internet browser settings. Disabling cookies may affect certain website features.

For general information about managing cookies, visit https://www.internetcookies.com.

7. Safeguarding and Securing Your Data

Castalia Collections is committed to protecting your personal information and maintaining its confidentiality.

We implement reasonable technical, administrative, and organizational security measures designed to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure.

Access to personal information is limited as appropriate for legitimate business operations.

Although we take reasonable precautions, no online transmission or electronic storage method can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain accurate business records, fulfill contractual obligations, and comply with applicable laws.

SMS opt-in and opt-out information may be retained as necessary to document consent, honor communication preferences, and demonstrate compliance with applicable messaging requirements.

You may request deletion of your personal information, subject to legal and operational retention requirements.

9. Links to Other Websites

Our website may include links to third-party websites or services.

Castalia Collections is not responsible for the privacy policies, security practices, or content of external websites.

We encourage visitors to review the privacy policies of third-party websites before submitting personal information.

10. Restricting the Collection and Use of Personal Data

You may limit certain ways we collect and use your personal information.

When filling out website forms, you may decline optional marketing communications by leaving the relevant consent checkbox unchecked.

SMS marketing consent will not be assumed simply because you provide a phone number for an inquiry, order, appointment, or purchase.

If you previously agreed to receive promotional communications, you may withdraw your consent through the applicable unsubscribe process or by contacting us.

We respect your communication preferences and do not transfer SMS marketing consent to unrelated third parties.

11. Changes to This Privacy Policy

Castalia Collections may update this Privacy Policy periodically to reflect changes to our services, operational practices, legal requirements, or data protection procedures.

Updates will be posted on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy regularly.

12. Contact Us

If you have questions about this Privacy Policy, how your information is used, or your SMS communication preferences, please contact:

Castalia Collections

Email: [email protected]

Phone: 786-983-9286

Website: https://castalia-collections.com/

We welcome privacy-related inquiries and requests concerning personal information or communication preferences.